PLEASE NOTE: This is an archive of our original site, for informational purposes only. We no-longer have a sales catalogue.
(A) In case of damaged merchandise, please retain all damaged materials and
original packaging for inspection by the shipper. Contact us by e-mail
immediately and we will let you know how to proceed with a claim. Once a claim
has been filed and we have had notification from the shipper, we will either
send a replacement or issue a refund if a replacement is not available.
(B) If an item is defective, please contact us by e-mail. If we require the item to be returned to us, you will be reimbursed for the shipping fee.
(C) If you accidentally ordered something you didn't want, you can return it within 30 days. Due to the free shipping on Windstones, a 10% restocking fee will be deducted from the credit; all other items get a full credit (excluding shipping and handling) towards anything else we offer. If you wanted a refund there would be a 10% re-stocking fee. This offer applies only to items still in original condition and in their original packaging. Other items would be handled at our discretion.